Intelligent Voice is delighted to announce that IG Group, a global leader in online trading and investments, has selected Intelligent Voice’s IV Core and LexiQal software to help monitor customer satisfaction and ensure they are operating to the highest regulatory standards.
Intelligent Voice specialises in high-speed, highly secure speech processing for the financial services industry, allowing near real time monitoring of hundreds or thousands of agents on telephone or video calls. Traditionally, this technology has been applied to help ensure that international financial regulations (eg KYC, AML, MiFiD II) are adhered to in unstructured communications. However, there has been a growing realisation that the same technology can help assess customer satisfaction and increase agent performance.
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