The use of chatbots has become increasingly common during the pandemic These automated chat services are usually accessed on company websites They use artificial intelligence to read messages and work out what people want  Hi Rosie, I can see you’re thinking of leaving us,’ a customer services adviser called Ann wrote via the live chat […]

Undetected fraud is responsible for generating between £4.6 billion and £10.4 billion of hard losses for the insurance industry every year. Despite the fact that numerous fraud detection measures have been implemented over the years – from operative questioning techniques to case reviews and private investigators – in 2019, the average value of a fraudulent […]

Ongoing investment suggests that the perception amongst insurance professionals is yes. According to a 2021 survey, approximately 31% of insurance CIOs reported that they had already deployed AI and an additional 23% will deploy in the next 12 months. Focussing on Fraud and a recent survey by the Coalition Against Insurance Fraud showed that 21% […]

Sadly, it has become the norm to expect and accept offensive behaviour online. Whether we receive this abuse directly or watch others become targets. 47% of internet users have experienced online harassment or abuse. The faceless communities mean that people can hide behind an online profile and therefore not face the repercussions they would in real life. But who’s […]

Legalweek is historically one of the busiest times of the year for legal technology announcements, and even though 2021’s event may be virtual, the news certainly isn’t stopping. Already in the weeks leading up to the show, we’ve seen a host of new product announcements, software upgrades and tweaks, and even an M&A deal or […]

Accurately transcribing voice data into valuable insights at scale within secure environments, including CDS’ US government FedRAMP environment. Intelligent Voice Limited, a leading specialist in voice and analysis solutions, is delighted to announce its new partnership with leading eDiscovery specialists, Complete Discovery Source (CDS). CDS was the first dedicated eDiscovery company to earn US government […]

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