Case Study

While Intelligent Voice turns your phone calls into searchable data—you control where and how that data is stored. Whether you want the flexibility, cost-effectiveness, and quick scalability of hosting your voice data in the cloud, or if you have the expertise and want the added security and control of hosting your data on site, or whether you choose to have your voice data hosted by a third party, IV accommodates. Intelligent Voice helps you find hosting for your voice data that’s right for you.

IV’s Encrypted Search may be the solution if you want the ability to search your calls for key phrases, but the very highest security is in order for your voice data. If you prefer that no text translation be made of your calls, not even our secured SmartTranscript, Intelligent Voice can offer the latest advances in secure voice search technology. Using Searchable Encryption, your cloud provider only receives encrypted data, and encrypted search terms: At no time is your private data held “in clear” for indexing.

Our integrated Hyperphonic Search is our super tool for attaining IV’s signature speech-to-text speed and accuracy. Hyperphonic Search allows your IV technology to recognize words phonetically—by their sounds—as well as by word lattice—the connection to surrounding words. Vocabulary learned through model-building enhances accuracy even further. And all are performed to deliver the highest possible confidence in transcription, all virtually in real-time.

Our voice is as unique as our finger prints. Intelligent Voice can further boost the IQ of your calls, when you add Biometric Search to your capabilities. Add another significant layer to your data intelligence. Identify and search call data by voice—regardless of what phone number they call from.

Increasingly, and especially since Siri, customers expect their apps to respond to the human voice. Intelligent Voice has what IT developers need to drive their app’s features. Partner with us to give your program interface the voice-enabled functionality your customers want. Our technology is easy to incorporate. Our team of experts is flexible, and eager to help our creation bring yours to life. Whether it’s automatic speech recognition, speech-to-text, recording, indexing, model-building, biometric, hyperphonic or encrypted voice data search—our solutions deliver industry-leading accuracy, speed, and security.

Language is a living thing. We all have specific vocabulary that we favor—and it often changes over time. Whether it’s specific work-related terminology or evolving expressions in our personal and cultural lexicon, Intelligent Voice’s language model-building helps the technology “learn” your frequently used terms, for the most accurate transcripts possible. Also, our acoustic modeling trains the system to recognize and best adjust to different sounds, like background noise, phone and microphone setup, to best hone in on voices and clearly capture what is said.

With each call, your IV Technology creates an HTML file, a SmartTranscript, that generates a written record of what was said. It not only transcribes and indexes the call, but is also linked to the call recording and audio player. Clicking on any of the words in the SmartTranscript allows you to JumpTo that specific part of the call, and listen for yourself. With Intelligent Voice, you can search for key terms in a specific call or in your entire archive of SmartTranscript call data.

IVNOTE is for everyone who’s ever wished they could get more out of their phone calls. IVNOTE is simple. It captures your phone calls, turns them into text, and sends the transcript and the call directly to your inbox. You can be more present in calls, be more engaged in the conversation, ask more relevant questions—if half of your attention and mental energy aren’t spent notetaking and trying to track what was said for future reference. Be there fully. Let us track the important points of what was said for you.

‘Live Call Monitoring’ no longer means you must physically sit, or pay someone to sit, and listen to one live call at a time. Human quality assurance may still have its place. But IV offers Live Call Monitoring that goes beyond, far beyond individual QA. Until now, there hasn’t been a way to perform real-time monitoring to all your company calls. Whether in a call center environment or any other, with Intelligent Voice’s Live Call Monitoring, you can be plugged into all your calls as they happen, and be alerted about anomalous behavior as it occurs.

Automatic speech recognition (ASR) technology is how you turn the spoken word into valuable data you can use. Intelligent Voice has developed high-speed, secure, private ASR that is not only cutting edge, but ready to plug into to your existing phone and data systems. With IV, you can quickly and easily turn what is said on the phone into data you can search, with a click of your mouse.