Text is the backbone of all litigation support and e-discovery systems. Phone calls, self-evidently, are not available as text unless you provide a transcript to go with the file. You will hear talk of “Phonetic Search” as the work-around for this, at least to help search for phone calls by content. All Out of Context […]

Buoyed by the interest in our Siri poll, we decided to run a survey more relevant to our core market. We believe that with an investment of under $10 per trader per working day, banks and other financial institutions can greatly enhance their monitoring and surveillance capability and therefore reduce the risk of another scandal. […]

Are you a CEO of a big bank?  I bet you are having nightmares and a regular change of underwear just now. The days are now gone where as a Chief Executive or board member you can fall on your sword, and hopefully walk away with a reasonable pile of cash to fund a quiet […]

Is it a co-incidence that HP decided to put the boot in to the British software industry just before Thanksgiving? They couldn’t do it for the 4th July (no earnings call until August), so timing it around giving thanks for surviving a year away from the UK is almost as good. I’ve worked for several […]

I’ve blogged about this elsewhere (http://www.globallegalpost.com/blogs/management-speak/dodd-frankenstein-how-the-us-election-could-change-wall-street-forever-77982458), and it’s also the subject of our latest press release (http://www.sourcewire.com/news/75061/obama-wins-wall-street-prepares-for-renewed-dodd-frankenstein-assault-), but with Romney out, Dodd-Frank is going to hit like a whirlwind. While it is going to have all sorts of unpleasant effects for compliance and legal officers, the growing need to record telephone calls (and of course […]

One of the things that has troubled me almost from day one is how do you leave an appliance in-situ, but make it smarter with the minimum of intervention? Voice recognition needs tweaking in any circumstance.  You have to adjust for background conditions, different types of speakers, different communications channels (perhaps one call is mobile […]

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