Language Model Improvements   Intelligent Voice has leveraged best in class Transformer architectures to improve language performance across all of the supported languages.  As well as the general conversational models, Intelligent Voice focuses on improvements in specific domains (such as “Trader” and insurance) and languages (such as Danish), which are traditionally underserved by other providers.  New […]

Voice Biometric Clustering For Advanced Metadata Attribution  Current telephony metadata is often incomplete or inaccurate leading to difficulties for speaker attribution and speaker search capabilities. While telephony systems and therefore recording platforms may be capable of capturing a log-in name or telephone number this metadata does not contain any information regarding who was actually speaking on […]

Financial Institutions that fall foul of compliance regulations were fined $2.7 billion in 2021 globally, according to Forbes. This included violations of Anti-Money Laundering (AML) rules, Know Your Customer (KYC) checks and operating guidelines. As financial regulation increases to ensure the safety and security of the financial system and to protect consumers, financial institutions must […]

Learn what is artificial intelligence bias and how companies can prevent it. Although AI is undoubtedly revolutionizing the world as a versatile technology implemented in many important sectors, it can only act on the information used to train it. This opens the door for human bias, here’s how can we de-bias AI, says Nigel Cannings, CEO […]

Artificial Intelligence is already playing a huge role across the financial services sector, the medical profession, the world of recruitment and many other important areas. However, current AI only works well if the right information is used to train it. But when humans are the ones collecting that information, it opens the door to bias. So how […]

Legal and technology professionals have welcomed new advice, saying it’s crucial organisations recognise potential bias when using artificial intelligence. The Equality and Human Rights Commission (EHRC) has issued new guidance on how public sector organisations can avoid discrimination when using artificial intelligence (AI).  The guidance, which lays out how the use of algorithms in organisational […]

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