When income levels fall, as they tend to do in recession times, fraud levels invariably go up. Public sector call centres are a target for fraudsters, as is every organisation that handles money. According to National Crime Agency figures, fraud costs the UK public sector £40 billion a year. Fraud executed via contact centres has […]

Alexa, what’s my bank balance? The 2018 state of voice. All of a sudden voice assistants are everywhere. In our phones, cars, TVs, microwaves and refrigerators. If you don’t have at least one Amazon Echo, Google Home or Apple HomePod in your house at this point you might be in the minority: voice assistants have […]

No cloud server or messaging system is completely secure: Just ask Hillary Clinton. Even though these systems are protected with layers of security, these layers can be hacked. Brute force attacks can crack passwords. MITM attacks using tools like sslstrip can turn secure sessions into insecure HTTP sessions. And outright manipulation of human confidence can […]

I am a terrible note taker – My handwriting is appalling, and while I can type pretty fast, I find it very difficult to look people in the eye at the same time – And when I am on the phone, trying to tuck the headset under my chin and type is near impossible (and […]

Following our recent post on the dangers of overselling the capabilities of voice recognition software (see here), we commissioned a poll of over 2,000 Americans to see whether they had used Siri in iOS7, what they thought of Siri’s capabilities, and whether they had been “oversold” by Apple. The results were a little shocking.  Once […]

There was an interesting paper posted on the LinkedIn Automatic Speech Recognition (ASR) group a few days ago. The OUCH project (Outing Unfortunate Characteristics of HMMs) has been commissioned under a US government contract to look at where we are with ASR, and what can be done to make things better, if that is what […]

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