Sadly, it has become the norm to expect and accept offensive behaviour online. Whether we receive this abuse directly or watch others become targets. 47% of internet users have experienced online harassment or abuse. The faceless communities mean that people can hide behind an online profile and therefore not face the repercussions they would in real life. But who’s […]

When income levels fall, as they tend to do in recession times, fraud levels invariably go up. Public sector call centres are a target for fraudsters, as is every organisation that handles money. According to National Crime Agency figures, fraud costs the UK public sector £40 billion a year. Fraud executed via contact centres has […]

Alexa, what’s my bank balance? The 2018 state of voice. All of a sudden voice assistants are everywhere. In our phones, cars, TVs, microwaves and refrigerators. If you don’t have at least one Amazon Echo, Google Home or Apple HomePod in your house at this point you might be in the minority: voice assistants have […]

No cloud server or messaging system is completely secure: Just ask Hillary Clinton. Even though these systems are protected with layers of security, these layers can be hacked. Brute force attacks can crack passwords. MITM attacks using tools like sslstrip can turn secure sessions into insecure HTTP sessions. And outright manipulation of human confidence can […]

The Intelligent Voice team participated in the latest annual NVidia GPU Technology Conference (GTC 2016) held in San Jose, California, April 5 to 7. Each year NVidia announce new products and technologies at GTC. This year the focus was on self-driving cars, virtual reality and deep learning. Coinciding with the GTC event, Intelligent Voice released […]

I am a terrible note taker – My handwriting is appalling, and while I can type pretty fast, I find it very difficult to look people in the eye at the same time – And when I am on the phone, trying to tuck the headset under my chin and type is near impossible (and […]

Looking for best eDiscovery Software?

GET STARTED CONTACT US