Daiwa – Automated Multilingual European & Japanese Voice Monitoring

One of the largest Japanese financial groups, operating sales and trading services across a variety of financial products, automated their audio communication surveillance for a global team, including automatic primary language identification, for over 400 monitored individuals.

The team can confidently review audio communications in Japanese with only one native Japanese speaker on the team. They no longer need to worry about missing risky content because it is in Japanese.

Due to unsurmountable audio data volumes, the team had previously relied on manual sampling for audio calls, which can often leave teams with incomplete and inaccurate information about the level of risk.

The team worked with Daiwa to further improve the accuracy of the Japanese transcription, thus further reducing false positives for Japanese audio alerts.


“The Daiwa Europe Spirit encompasses six central tenets which govern the way in which we do business; three of those involve fairness, trust and compliance. We will be able to gain the trust of our clients through treating them fairly whilst complying with all regulation. Our ability to maintain that trust requires robust processes to demonstrate that fairness, transparency and the integrity, skill, care and diligence of the firm’s employees. We are pleased to partner with Intelligent Voice.”

Robin Oliver – Head of Compliance – Daiwa Capital Markets Europe Limited

I'd like to teach the world..

Intelligent Voice is fully trainable to understand how you and your customers speak quickly. Our “QuickTrain” methodology lets you add context-specific language in a matter of minutes. And best of all, it is available in 30 languages and dialects. Using our “SmartTranscript” outputs, you can let your customers “see” their audio as well as listen to it.
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