Emergency Services

Elevating Emergency Services Contact Centres with Intelligent Voice Technology & Solutions

Trusted by our partners

Award-Winning Solutions For Emergency Services Contact Centres

In the high-stakes world of emergency services every second counts. At Intelligent Voice, we understand the crucial role that emergency services contact centres play in public safety. Our mission is to equip these centres with state-of-the-art technology that enhances response times, improves data accuracy, and ensures effective communication in critical situations.

In the case of the UK’s 999 emergency service, “around 35% of calls do not involve actual requests” for police help, emergency or otherwise.

Why Choose Intelligent Voice for Your Emergency Services Contact Centre?

Rapid Data Processing

Our advanced voice technology processes calls and data in real-time, helping your team make swift and informed decisions when it matters most.

Improved Incident Analysis

Gain valuable insights from call data. Our speech analytics tools help identify trends, monitor agent performance, and enhance incident response strategies.

Streamlined Reporting

Generate comprehensive reports effortlessly. Our tools simplify data collection and reporting, ensuring procedure and accountability.

Integration Made Easy

Intelligent Voice seamlessly integrates with your existing systems, minimising disruption and maximising efficiency.

Generative AI, Responsibly Deployed

Get the best of the latest AI innovations, with rules-constraint and explainability built in.

Trusted by

We collaborate with privacy-conscious organisations seeking data security and cutting-edge performance. If that's you, get in touch with us!

John Harding

Industry Business Development Financial Services EMEA, NVIDIA

Intelligent Voice are using GPUs to power pioneering speech recognition and enable cutting-edge customer use cases. Large scale, parallel processing of a company’s audio data unlocks an information silo that was previously hidden

Rob Crowley

MD of Anexsys, a Consilio company

We see Intelligent Voice as the leader in audio processing in the legal market, not just in terms of accuracy, but because they really understand the difficulties that audio presents and the user needs. They have worked hard to make audio processing more than just ‘OCR for Voice’, and instead have built the ability to make audio as reviewable as text

Matthew Milone

Director of Federal Operations, CDS

CDS is proud to offer Intelligent Voice’s superior technology to our Government clients within our secure FedRAMP environment. With Intelligent Voice, our clients now have the ability to manage audio files throughout the entire discovery process, from ingestion through to production, including the ability to make redactions of both text and media, in a single secure platform.

Manoj Nayee

Managing Director

Boston is pleased to continue partnering with Intelligent Voice, a leading innovator in speech recognition solutions. Our partnership began in 2012 via access to Boston Labs, providing early access to NVIDIA Tesla GPUs to develop their AI models. Intelligent Voice has been developing an array of innovative solutions on leading-edge Boston GPU optimised systems to convert multiple audio streams to text in real time.

The Rt Hon Dr Gregory Clark MP

Secretary of State for Business, Energy & Industrial Strategy - Her Majesty's Government

We are combining our unique heritage in AI with our world beating professional services to put the UK at the forefront of these cutting-edge technologies, and their application. We want to ensure businesses benefit from the application of AI tackling fraudulent claims.

Phil Fry

VP Product Strategy, Verint Financial Compliance

Our partnership with Intelligent Voice has enabled us to provide our customers with a best-of-breed financial compliance platform that solves the challenge of unstructured data monitoring and can oversee all communication channels of the modern user. We value this partnership as Intelligent Voice brings unparalleled expertise in voice and analysis solutions, helping Verint solve the compliance challenges of world-class financial institutions around the globe.

Marianna Vintiadis

Co-Founder & CEO, 36Brains

Due to our highly technological nature, we are always looking for innovative solutions to reduce investigation time as well as improve output and results. The partnership with Intelligent Voice allowed us to transcribe thousands of hours of conversation in different languages at breakneck speed, an amazing feat that demonstrates just one of the capabilities of this new technological trajectory.

Hal Brooks

CEO, HaystackID

By partnering with Intelligent Voice, HaystackID can provide a full end-to-end audio discovery process in Relativity. Combining Intelligent Voice’s optimized voice retrieval and accelerated audio review with Relativity’s conceptual analytics and visualization capabilities has enabled HaystackID to deliver successful outcomes for complex, time-sensitive matters for some of the largest financial and banking institutions.

Demand mapping

Our demand mapping solutions for emergency service call centres identify and categorise different types of demand placed through emergency calls. The tool aids advisers to handle call demands more effectively while logging caller intents accurately based on audio analysis, thereby enhancing performance and service to the public. The opportunity to reduce non-actionable demand can save a significant amount of resources and costs for re-investment in other policing work.

Conversational Analytics

Intelligent Voice’s latest LexiQal product provides unique conversational analytics that identify behavioural characteristics of speakers in recorded speech with speech recognition services.

Behavioural Marker Detection

Easily identify disfluencies, temporal lacunae, and a host of other behavioural “tics” that can be deployed in conjunction with a rules-based LLM model to help identify fraud and other unwanted behaviours.

Deeper analysis with GenAI

Understand why people are calling and provide deeper insights into your data. Enhance your searches using the power of natural language.

Scenarios or call types where this technology can be applied include:

Hoax Calls detection: is the caller lacking credibility in describing the emergency scenario, into which they are trying to lure a response?

Withheld Information: is the caller being transparent or evasive?

Vulnerability: is the caller exhibiting behavioural features that align to mental health or other welfare concerns?

Agent Welfare: is a control room operator exhibiting signs of stress or fatigue that merit supervisor intervention?

Emotional State, whether Caller or Handler. E.g. is a caller merely angry (perhaps understandably so) or being wilfully aggressive or abusive?

Why Trust Intelligent Voice?

Intelligent Voice has a proven track record of delivering cutting-edge technology solutions to emergency service contact centres. Our team is dedicated to upholding the highest standards of security, accuracy, and reliability, ensuring you have the tools you need to protect and serve your community.

Ready to revolutionise your contact centre? Contact us today for a demonstration and discover how Intelligent Voice can empower your team to respond faster, smarter, and with greater precision.

Contact Us

I'd like to teach the world..

Intelligent Voice is fully trainable to understand how you and your customers speak quickly. Our “QuickTrain” methodology lets you add context-specific language in a matter of minutes. And best of all, it is available in 30 languages and dialects. Using our “SmartTranscript” outputs, you can let your customers “see” their audio as well as listen to it.
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