Financial Services

Elevating financial institutions with efficient and effective voice monitoring solutions for a seamless experience across your contact centre, branch, back office, and digital teams.

Trusted by our partners

Securely Monitor Traders and Agents Using Highly Secure Transcription and Rules-Based LLM Models for Compliance Detection

Empowering the financial services by ensuring compliance, enhancing security, improving customer service, and providing valuable insights for better decision-making in a highly regulated and competitive industry.

Overcoming the Challenges of Voice for Today's Financial Institutions

Secure Environment

Secure SaaS, private cloud, data centre or on-premise: Ensure that your sensitive data is safe under your control.

Multilingual Conversations

Automatically detect 30+ languages and accurately transcribe multilingual conversations, ensuring comprehensive understanding of diverse interactions.

Customised Language Models

Models can be tailored and trained to comprehend the unique language and terminology specific to your financial organisation.

Comprehensive Coverage

Intelligent Voice processes all recorded data, including a growing list of audio-enabled communication channels like audio transcript, to ensure comprehensive monitoring.

Support for Home and Hybrid Working

Intelligent Voice’s voice identity management technology enhances metadata for monitored channels, supporting secure remote and hybrid work environments.

Efficient Data Review

An intuitive interface facilitates the swift review of “alerted” audio, enabling more efficient compliance monitoring, even with larger datasets.

Seamless Integration

Integration with leading communication surveillance platforms provides a unified view for your compliance workflow, eliminating data silos and streamlining oversight.

New Technology, Responsibly Introduced

Intelligent Voice combines new GenAI techniques with highly-constrained rules to ensure predictability and explainability, vital for citizen interactions.

Trusted by

We collaborate with privacy-conscious organisations seeking data security and cutting-edge performance. If that's you, get in touch with us!

John Harding

Industry Business Development Financial Services EMEA, NVIDIA

Intelligent Voice are using GPUs to power pioneering speech recognition and enable cutting-edge customer use cases. Large scale, parallel processing of a company’s audio data unlocks an information silo that was previously hidden

Rob Crowley

MD of Anexsys, a Consilio company

We see Intelligent Voice as the leader in audio processing in the legal market, not just in terms of accuracy, but because they really understand the difficulties that audio presents and the user needs. They have worked hard to make audio processing more than just ‘OCR for Voice’, and instead have built the ability to make audio as reviewable as text

Matthew Milone

Director of Federal Operations, CDS

CDS is proud to offer Intelligent Voice’s superior technology to our Government clients within our secure FedRAMP environment. With Intelligent Voice, our clients now have the ability to manage audio files throughout the entire discovery process, from ingestion through to production, including the ability to make redactions of both text and media, in a single secure platform.

Manoj Nayee

Managing Director

Boston is pleased to continue partnering with Intelligent Voice, a leading innovator in speech recognition solutions. Our partnership began in 2012 via access to Boston Labs, providing early access to NVIDIA Tesla GPUs to develop their AI models. Intelligent Voice has been developing an array of innovative solutions on leading-edge Boston GPU optimised systems to convert multiple audio streams to text in real time.

The Rt Hon Dr Gregory Clark MP

Secretary of State for Business, Energy & Industrial Strategy - Her Majesty's Government

We are combining our unique heritage in AI with our world beating professional services to put the UK at the forefront of these cutting-edge technologies, and their application. We want to ensure businesses benefit from the application of AI tackling fraudulent claims.

Phil Fry

VP Product Strategy, Verint Financial Compliance

Our partnership with Intelligent Voice has enabled us to provide our customers with a best-of-breed financial compliance platform that solves the challenge of unstructured data monitoring and can oversee all communication channels of the modern user. We value this partnership as Intelligent Voice brings unparalleled expertise in voice and analysis solutions, helping Verint solve the compliance challenges of world-class financial institutions around the globe.

Marianna Vintiadis

Co-Founder & CEO, 36Brains

Due to our highly technological nature, we are always looking for innovative solutions to reduce investigation time as well as improve output and results. The partnership with Intelligent Voice allowed us to transcribe thousands of hours of conversation in different languages at breakneck speed, an amazing feat that demonstrates just one of the capabilities of this new technological trajectory.

Hal Brooks

CEO, HaystackID

By partnering with Intelligent Voice, HaystackID can provide a full end-to-end audio discovery process in Relativity. Combining Intelligent Voice’s optimized voice retrieval and accelerated audio review with Relativity’s conceptual analytics and visualization capabilities has enabled HaystackID to deliver successful outcomes for complex, time-sensitive matters for some of the largest financial and banking institutions.

We help organisations by maximising the return on their investment by leveraging advanced features.

Efficient Record Review

Replace time-consuming searches through hours of recorded financial discussions with SmartTranscripts. These transcripts feature searchable elements that assist in identifying and locating key financial topics and themes.

Enhanced Security and Identification

Utilise voice identity management and diarization to search for individuals based on voice samples, validate speaker identity, enhance metadata, and ensure proper attribution.

Deeper analysis with GenAI

Understand why people are calling, and provide deeper insights into your data. Enhance your searches using the power of natural language.

Behavioural Marker Detection

Easily identify disfluencies, temporal lacunae and a host of other behavioural “tics” that can be deployed in conjunction with a rules based LLM model to help identify fraud and other unwanted behaviours.

Contact Us

I'd like to teach the world..

Intelligent Voice is fully trainable to understand how you and your customers speak quickly. Our “QuickTrain” methodology lets you add context-specific language in a matter of minutes. And best of all, it is available in 30 languages and dialects. Using our “SmartTranscript” outputs, you can let your customers “see” their audio as well as listen to it.
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info@intelligentvoice.com
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Intelligent Voice Limited, St Clare House, 30-33 Minories, London, EC3N 1DD.

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+44 20 3627 2670
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