Insurance

Empowering the insurance industry with voice insights.

Trusted by our partners

Rapidly Assess Both Agent and Customer Behaviours, Streamlining Claims Processes and Improving Customer Experience Through Voice.

Detect and expose fraudulent behaviour from the very first call using our advanced fraud detection solution. As well as optimising claims processing and enhancing customer experiences with behavioural analytics, fast on-demand speech-to-text, transcription with speech recognition software, voice analytics, and voice identification for the insurance industry within secure environments provided by Intelligent Voice.

Using the latest in GenAI technology and coupled with 15 years of experience in rules-based systems, go further and uncover other valuable insights such as reason for calling, agent behaviour, agent script adherence, customer sentiment and Net Promoter Score.

Harnessing the Power of Voice for the Insurance Industry

Early Fraud Detection

Detect fraudulent behaviour at its inception, often before any substantial damage or financial loss occurs.

Explainability

Our solution doesn’t just flag suspicious activities; it also provides transparent and understandable explanations for why certain actions are deemed fraudulent. This is crucial for investigators and decision-makers to comprehend the rationale behind the detection.

Data Security

Ensuring the security and privacy of sensitive customer data in an era of increasing cyber threats.

Claims Processing Efficiency

Streamlining claims processing to improve customer satisfaction and reduce administrative costs.

Improving Customer Experience

Voice analytics provide real-time insights into calls, enhancing the experience for both agents and customers.

Enhanced Customer Discovery

Automatically categorise calls and understand how your customer feels about their customer journey

New Technology, Responsibly Introduced

Intelligent Voice combines new GenAI techniques like AI transcription with highly-constrained rules to ensure predictability and explainability, vital for citizen interactions

Trusted by

We collaborate with privacy-conscious organisations seeking data security and cutting-edge performance. If that's you, get in touch with us!

John Harding

Industry Business Development Financial Services EMEA, NVIDIA

Intelligent Voice are using GPUs to power pioneering speech recognition and enable cutting-edge customer use cases. Large scale, parallel processing of a company’s audio data unlocks an information silo that was previously hidden

Rob Crowley

MD of Anexsys, a Consilio company

We see Intelligent Voice as the leader in audio processing in the legal market, not just in terms of accuracy, but because they really understand the difficulties that audio presents and the user needs. They have worked hard to make audio processing more than just ‘OCR for Voice’, and instead have built the ability to make audio as reviewable as text

Matthew Milone

Director of Federal Operations, CDS

CDS is proud to offer Intelligent Voice’s superior technology to our Government clients within our secure FedRAMP environment. With Intelligent Voice, our clients now have the ability to manage audio files throughout the entire discovery process, from ingestion through to production, including the ability to make redactions of both text and media, in a single secure platform.

Manoj Nayee

Managing Director

Boston is pleased to continue partnering with Intelligent Voice, a leading innovator in speech recognition solutions. Our partnership began in 2012 via access to Boston Labs, providing early access to NVIDIA Tesla GPUs to develop their AI models. Intelligent Voice has been developing an array of innovative solutions on leading-edge Boston GPU optimised systems to convert multiple audio streams to text in real time.

The Rt Hon Dr Gregory Clark MP

Secretary of State for Business, Energy & Industrial Strategy - Her Majesty's Government

We are combining our unique heritage in AI with our world beating professional services to put the UK at the forefront of these cutting-edge technologies, and their application. We want to ensure businesses benefit from the application of AI tackling fraudulent claims.

Phil Fry

VP Product Strategy, Verint Financial Compliance

Our partnership with Intelligent Voice has enabled us to provide our customers with a best-of-breed financial compliance platform that solves the challenge of unstructured data monitoring and can oversee all communication channels of the modern user. We value this partnership as Intelligent Voice brings unparalleled expertise in voice and analysis solutions, helping Verint solve the compliance challenges of world-class financial institutions around the globe.

Marianna Vintiadis

Co-Founder & CEO, 36Brains

Due to our highly technological nature, we are always looking for innovative solutions to reduce investigation time as well as improve output and results. The partnership with Intelligent Voice allowed us to transcribe thousands of hours of conversation in different languages at breakneck speed, an amazing feat that demonstrates just one of the capabilities of this new technological trajectory.

Hal Brooks

CEO, HaystackID

By partnering with Intelligent Voice, HaystackID can provide a full end-to-end audio discovery process in Relativity. Combining Intelligent Voice’s optimized voice retrieval and accelerated audio review with Relativity’s conceptual analytics and visualization capabilities has enabled HaystackID to deliver successful outcomes for complex, time-sensitive matters for some of the largest financial and banking institutions.

Capture hidden feedback directly from your customer

Prioritise Customer Protection

Modern businesses are obligated to safeguard vulnerable customers. Intelligent Voice’s voice analytics assists in ensuring fair customer treatment by monitoring all voice communications for specific words, phrases and behaviours indicative of customer vulnerability.

Enhance your Current Tech Stack

Continue to engage with your customers through your chosen platform. Intelligent Voice enhances your current omnichannel approach through API-level integration and connectors compatible with contact centre solutions.

Deeper analysis with GenAI

Understand why people are calling, and provide deeper insights into your data. Enhance your searches using the power of natural language like AI transcription.

Better Call Handling & Agent Responses

Voice analytics deliver real-time insights during calls, empowering agents to tailor their techniques for optimal call outcomes.

Contact Us

I'd like to teach the world..

Intelligent Voice is fully trainable to understand how you and your customers speak quickly. Our “QuickTrain” methodology lets you add context-specific language in a matter of minutes. And best of all, it is available in 30 languages and dialects. Using our “SmartTranscript” outputs, you can let your customers “see” their audio as well as listen to it.
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