Intelligent Voice Launches Generative AI Voice Analytics for Zendesk Talk App

Intelligent Voice is excited to announce the launch of its Generative AI Voice Analytics for Zendesk Talk, a transformative app designed to revolutionise customer support interactions. This innovative tool is engineered to eliminate manual post-call work for agents, streamlining wrap-ups and enhancing operational efficiency.

Key features of this cutting-edge app are generative AI call summarization and speaker-separated sentiment analysis from our highly accurate transcription service. These functionalities are integrated seamlessly into the support ticket, providing comprehensive insights into the call.

The summarization captures key events from the conversation in the same way that a trained agent would. This summary replaces the need for a wrap up write up by the agent, with the ability to set any given ticket to auto-update itself to status Solved as soon as the summarization is returned.

Developed with government grant funding, the sentiment analysis technology is uniquely designed for spoken communication, offering unparalleled insights into both inbound and outbound calls. This technology is accessible to all Zendesk Talk Agents.

Intelligent Voice offers this solution with clear, competitive pricing at 15 USD per subscribed Talk Agent per month, with no minimum number of subscribed agents or minimum subscription period.

To demonstrate their confidence in the product, Intelligent Voice offers a free 30-day trial and with no limit on subscribed Talk Agents or call volumes, a testament to the company’s commitment to customer satisfaction and innovation in the field of customer support technology.

Find out more here:

About Intelligent Voice Limited

Intelligent Voice Limited provides secure speech and NLP solutions to regulated and privacy-sensitive industries. Pioneers in GPU-processing of speech, Intelligent Voice (“IV”) takes audio, video and text in 30 languages and dialects and rapidly transforms it using transcription, NLP and biometric techniques into a structured, normalized format capable of further processing and indexing. IV’s LexiQal module adds in state-of-the-art AI and NLP techniques to define deeper insights, surfacing sentiment, deception and other key markers to help with sales enablement, fraud and other behavioural use cases. For more information visit

PR Inquiries

Sarah Millest, Marketing Manager, Intelligent Voice


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Intelligent Voice is fully trainable to understand how you and your customers speak quickly. Our “QuickTrain” methodology lets you add context-specific language in a matter of minutes. And best of all, it is available in 30 languages and dialects. Using our “SmartTranscript” outputs, you can let your customers “see” their audio as well as listen to it.
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