Frontline workers have been at the forefront of the UK’s response to the crisis that has unfolded over the last year. Their extraordinary efforts have
It is probably obvious to most people that certain personal information should be tightly protected — especially bank details, health records, and passwords. The motivation
Ten years ago, the most exciting thing about speech technology was the ability to dictate text without the need of a secretary to transcribe it.
These days, the telephone line that your business depends on for its daily interaction with customers can also be one of the greater risks to
ANY INDIVIDUAL IN A LEADERSHIP ROLE ALWAYS HAS AN IMMENSE AMOUNT OF RESPONSIBILITY AND PRESSURE ON THEM. MAKING MILLION OR EVEN BILLION-POUND DECISIONS, WORKING LONG
With the coronavirus pandemic sparking a sudden rise in fraud, as criminals and opportunists exploit the crisis, insurers are finding evermore sophisticated and collaborative ways
London, March 25, 2021 Intelligent Voice Limited, a leading specialist in voice and analysis solutions, is delighted to announce that it has joined the Verint
Gamification of the workplace has been an area of serious consideration for the last decade. As technology has evolved, the potential of applying game design,
A few years ago, long before anyone thought about lockdowns, I had an idea for an Augmented Reality (“AR”) meeting room which could be driven
The use of chatbots has become increasingly common during the pandemic These automated chat services are usually accessed on company websites They use artificial intelligence
Undetected fraud is responsible for generating between £4.6 billion and £10.4 billion of hard losses for the insurance industry every year. Despite the fact that
Ongoing investment suggests that the perception amongst insurance professionals is yes. According to a 2021 survey, approximately 31% of insurance CIOs reported that they had
