Whether present in your legacy calls or real time across your contact centre, managing PCI compliance is essential to safeguard your customers, your brand and your reputation.
IV uses advanced AI techniques to transcribe telephone calls to the highest possible accuracy with a specific focus on number streams, and then targets credit card details to enable them to be securely expunged from the call.
Using IV’s advanced REST-based interface, this can be integrated as part of an existing telephony pipeline, allows audio data to be ingested into the system at scale, returning fully redacted audio and (if required) text. Redacted data can also be returned in the pat-pending SmartTranscript format.