Contact Centre Analytics

Transforming Contact Centre Speech Analytics with Intelligent Voice

Trusted by our partners

Rapidly Assess Both Agent and Customer Behaviours Through Voice Analytics.

Gone are the days of relying on a single vendor for your speech analytics needs. At Intelligent Voice, we provide both “Real Time” and “Non Real Time” speech-to-text platforms that seamlessly integrate with your existing voice pipeline and third-party applications. This opens up a world of possibilities, from text analytics and Natural Language Processing (NLP) to compliance monitoring, fraud detection, and good old-fashioned search.

Enhance your Current Tech Stack

Data-Driven Insights

Intelligent Voice ‘s award-winning call centre analytics solutions leverage STT technology to offer a comprehensive suite of features, including demand mapping, customer journey analysis, topic extraction, and sentiment scoring.

New Technology, Responsibly Introduced

Intelligent Voice combines new GenAI techniques with highly-constrained rules to ensure predictability and explainabilty, vital for citizen interactions.

Flexible, and Secure

We understand the importance of data security, especially when dealing with sensitive information. That’s why we give you the flexibility to deploy on the edge, in your data center, or within your private AWS or Azure environment.

Multilingual Support

Intelligent Voice caters to the diverse needs of your industry and customers by supporting dictionary and language customisations across 30+ languages and dialects.

Quick Time and Cost Efficiency

We recognise that processing costs can be a significant part of many voice pipelines, especially when using cloud services. Intelligent Voice has pioneered the use of Graphics Processing Units (GPUs) for speech processing, enabling us to help you engineer a cost-efficient, highly-available environment that meets your needs while minimising hardware footprint.

Compatibility Matters

Intelligent Voice seamlessly integrates with numerous review platforms out of the box. Whether you need to plug straight in or customise your own workflow, our solution fits your needs perfectly.

Trusted by

We collaborate with privacy-conscious organisations seeking data security and cutting-edge performance. If that's you, get in touch with us!

John Harding

Industry Business Development Financial Services EMEA, NVIDIA

Intelligent Voice are using GPUs to power pioneering speech recognition and enable cutting-edge customer use cases. Large scale, parallel processing of a company’s audio data unlocks an information silo that was previously hidden

Rob Crowley

MD of Anexsys, a Consilio company

We see Intelligent Voice as the leader in audio processing in the legal market, not just in terms of accuracy, but because they really understand the difficulties that audio presents and the user needs. They have worked hard to make audio processing more than just ‘OCR for Voice’, and instead have built the ability to make audio as reviewable as text

Matthew Milone

Director of Federal Operations, CDS

CDS is proud to offer Intelligent Voice’s superior technology to our Government clients within our secure FedRAMP environment. With Intelligent Voice, our clients now have the ability to manage audio files throughout the entire discovery process, from ingestion through to production, including the ability to make redactions of both text and media, in a single secure platform.

Manoj Nayee

Managing Director

Boston is pleased to continue partnering with Intelligent Voice, a leading innovator in speech recognition solutions. Our partnership began in 2012 via access to Boston Labs, providing early access to NVIDIA Tesla GPUs to develop their AI models. Intelligent Voice has been developing an array of innovative solutions on leading-edge Boston GPU optimised systems to convert multiple audio streams to text in real time.

The Rt Hon Dr Gregory Clark MP

Secretary of State for Business, Energy & Industrial Strategy - Her Majesty's Government

We are combining our unique heritage in AI with our world beating professional services to put the UK at the forefront of these cutting-edge technologies, and their application. We want to ensure businesses benefit from the application of AI tackling fraudulent claims.

Phil Fry

VP Product Strategy, Verint Financial Compliance

Our partnership with Intelligent Voice has enabled us to provide our customers with a best-of-breed financial compliance platform that solves the challenge of unstructured data monitoring and can oversee all communication channels of the modern user. We value this partnership as Intelligent Voice brings unparalleled expertise in voice and analysis solutions, helping Verint solve the compliance challenges of world-class financial institutions around the globe.

Marianna Vintiadis

Co-Founder & CEO, 36Brains

Due to our highly technological nature, we are always looking for innovative solutions to reduce investigation time as well as improve output and results. The partnership with Intelligent Voice allowed us to transcribe thousands of hours of conversation in different languages at breakneck speed, an amazing feat that demonstrates just one of the capabilities of this new technological trajectory.

Hal Brooks

CEO, HaystackID

By partnering with Intelligent Voice, HaystackID can provide a full end-to-end audio discovery process in Relativity. Combining Intelligent Voice’s optimized voice retrieval and accelerated audio review with Relativity’s conceptual analytics and visualization capabilities has enabled HaystackID to deliver successful outcomes for complex, time-sensitive matters for some of the largest financial and banking institutions.

Data-Driven Decision Making

Better decision-making at all levels of your organisation enhances employee productivity and customer satisfaction. With Intelligent Voice, you can unlock the power of data-based decision making.

Precise Automation and Sales Effectiveness: Intelligent Voice takes the guesswork out of your contact center operations with features such as:

  • AutoSummary: Automate agent notetaking using generative AI, reducing costs and elevating the customer experience.
  • Sales Effectiveness: Increase conversion rates, revenue growth, and empower your teams with real-time, proven insights into critical sales skills that drive revenue.
  • Safeguard vulnerable customers: Intelligent Voice’s voice analytics assists in ensuring fair customer treatment by monitoring all voice communications for specific words, phrases and behaviours indicative of customer vulnerability.
  • Customer Satisfaction: Provide real-time quality and coaching insights with objective analysis of agent behaviours that impact customer sentiment.

When your contact centre software makes data accessible and useful for everyone, you can identify issues faster, turn insights into better experiences, and transform your business. With Intelligent Voice, you’re not just getting contact centre analytics – you’re getting a comprehensive solution that empowers you to excel in customer service, compliance, and performance. Discover the future of contact centre analytics with Intelligent Voice today.

Contact Us

I'd like to teach the world..

Intelligent Voice is fully trainable to understand how you and your customers speak quickly. Our “QuickTrain” methodology lets you add context-specific language in a matter of minutes. And best of all, it is available in 30 languages and dialects. Using our “SmartTranscript” outputs, you can let your customers “see” their audio as well as listen to it.
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