Demand Mapping

Unlocking Success In Your Business with Demand Mapping Solutions

Trusted by our partners

Effective demand planning to heighten company efficiency and increase customer satisfaction.

In today’s rapidly evolving business landscape, understanding, predicting and organising customer demand is paramount. At Intelligent Voice we offer cutting-edge demand mapping solutions that leverage the power of speech analytics to help you stay ahead of market trends, optimise resource allocation, and drive business growth.

Intelligent Voice’s speech analytics technology turns raw data into actionable insights. Make informed decisions, spot trends, and identify areas for improvement with ease.

Rapid Data Processing

Our advanced voice technology processes calls and data in real-time, helping your team make swift and informed decisions when it matters most.

Data-Driven Insights

Our advanced analytics tools transform speech data into actionable insights. Gain a deeper understanding of market demand and make informed decisions with confidence.

Strategic Resource Allocation

Ensure your resources are allocated where they matter most. Demand mapping helps you optimise inventory, staffing, and production to meet customer needs efficiently.

Competitive Advantage

Stay ahead of the competition by anticipating market trends and responding proactively to changing customer demands.

Improved Analysis

Gain valuable insights from call data. Our speech analytics tools help identify trends, monitor agent performance, and enhance strategies.

Streamlined Reporting

Generate comprehensive reports effortlessly. Our tools simplify data collection and reporting, ensuring procedure and accountability.

Integration Made Easy

Intelligent Voice seamlessly integrates with your existing systems, minimising disruption and maximising efficiency.

Trusted by

We collaborate with privacy-conscious organisations seeking data security and cutting-edge performance. If that's you, get in touch with us!

John Harding

Industry Business Development Financial Services EMEA, NVIDIA

Intelligent Voice are using GPUs to power pioneering speech recognition and enable cutting-edge customer use cases. Large scale, parallel processing of a company’s audio data unlocks an information silo that was previously hidden

Rob Crowley

MD of Anexsys, a Consilio company

We see Intelligent Voice as the leader in audio processing in the legal market, not just in terms of accuracy, but because they really understand the difficulties that audio presents and the user needs. They have worked hard to make audio processing more than just ‘OCR for Voice’, and instead have built the ability to make audio as reviewable as text

Matthew Milone

Director of Federal Operations, CDS

CDS is proud to offer Intelligent Voice’s superior technology to our Government clients within our secure FedRAMP environment. With Intelligent Voice, our clients now have the ability to manage audio files throughout the entire discovery process, from ingestion through to production, including the ability to make redactions of both text and media, in a single secure platform.

Manoj Nayee

Managing Director

Boston is pleased to continue partnering with Intelligent Voice, a leading innovator in speech recognition solutions. Our partnership began in 2012 via access to Boston Labs, providing early access to NVIDIA Tesla GPUs to develop their AI models. Intelligent Voice has been developing an array of innovative solutions on leading-edge Boston GPU optimised systems to convert multiple audio streams to text in real time.

The Rt Hon Dr Gregory Clark MP

Secretary of State for Business, Energy & Industrial Strategy - Her Majesty's Government

We are combining our unique heritage in AI with our world beating professional services to put the UK at the forefront of these cutting-edge technologies, and their application. We want to ensure businesses benefit from the application of AI tackling fraudulent claims.

Phil Fry

VP Product Strategy, Verint Financial Compliance

Our partnership with Intelligent Voice has enabled us to provide our customers with a best-of-breed financial compliance platform that solves the challenge of unstructured data monitoring and can oversee all communication channels of the modern user. We value this partnership as Intelligent Voice brings unparalleled expertise in voice and analysis solutions, helping Verint solve the compliance challenges of world-class financial institutions around the globe.

Marianna Vintiadis

Co-Founder & CEO, 36Brains

Due to our highly technological nature, we are always looking for innovative solutions to reduce investigation time as well as improve output and results. The partnership with Intelligent Voice allowed us to transcribe thousands of hours of conversation in different languages at breakneck speed, an amazing feat that demonstrates just one of the capabilities of this new technological trajectory.

Hal Brooks

CEO, HaystackID

By partnering with Intelligent Voice, HaystackID can provide a full end-to-end audio discovery process in Relativity. Combining Intelligent Voice’s optimized voice retrieval and accelerated audio review with Relativity’s conceptual analytics and visualization capabilities has enabled HaystackID to deliver successful outcomes for complex, time-sensitive matters for some of the largest financial and banking institutions.

Demand Mapping for Emergency Services

Demand mapping technology addresses this challenge by being able to identify and categorise different types of demand placed through emergency calls. The tool aids advisers to handle call demands more effectively, while logging caller intents accurately based on audio analysis, thereby enhancing performance and service to the public. The opportunity to reduce non-actionable demand can save a significant amount of resources and costs for re-investment in other policing work.

Deeper analysis with GenAI

Understand why people are calling, and provide deeper insights into your data. Enhance your searches using the power of natural language

Scenarios or call-types where this technology can be applied include:

Hoax Calls detection: is the caller lacking credibility in describing the emergency scenario, into which they are trying to lure a response?

Withheld Information: is the caller being transparent or evasive?

Vulnerability: is the caller exhibiting behavioural features that align with mental health or other welfare concerns?

Agent Welfare: is a control room operator exhibiting signs of stress or fatigue that merit supervisor intervention?

Emotional State, whether Caller or Handler. E.g. is a caller merely angry (perhaps understandably so) or being wilfully aggressive or abusive?

Why Trust Intelligent Voice?

Intelligent Voice has a proven track record of delivering cutting-edge demand mapping solutions. Our team is dedicated to upholding the highest standards of security, accuracy, and reliability, ensuring you have the tools you need to protect and serve your community.

Discover how Intelligent Voice’s solutions can streamline your monitoring needs and elevate your future demand.

Contact Us

I'd like to teach the world..

Intelligent Voice is fully trainable to understand how you and your customers speak quickly. Our “QuickTrain” methodology lets you add context-specific language in a matter of minutes. And best of all, it is available in 30 languages and dialects. Using our “SmartTranscript” outputs, you can let your customers “see” their audio as well as listen to it.
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