Generative AI Voice Analytics for Zendesk Talk

Eliminates the manual work for your agents post-call – wrap up without the write up

Trusted by our partners

Speaker separated sentiment analysis & transcription plus Gen AI call summarization

Available for all Zendesk pricing plans from Basic Support through to Suite Enterprise.

As shown above a Comment is placed into the Support Ticket for each Talk call showing:

– Call Duration

– Sentiment by Speaker

– Generative AI Voice Call Summarization

– Highly Accurate Speaker Separated Transcription

Priced per subscribed Talk Agent, with no minimum Agent count or subscription duration, and a free 30-day no limit trial before you commit.

 

Trusted by

We collaborate with privacy-conscious organisations seeking data security and cutting-edge performance. If that's you, get in touch with us!

John Harding

Industry Business Development Financial Services EMEA, NVIDIA

Intelligent Voice are using GPUs to power pioneering speech recognition and enable cutting-edge customer use cases. Large scale, parallel processing of a company’s audio data unlocks an information silo that was previously hidden

Rob Crowley

MD of Anexsys, a Consilio company

We see Intelligent Voice as the leader in audio processing in the legal market, not just in terms of accuracy, but because they really understand the difficulties that audio presents and the user needs. They have worked hard to make audio processing more than just ‘OCR for Voice’, and instead have built the ability to make audio as reviewable as text

Matthew Milone

Director of Federal Operations, CDS

CDS is proud to offer Intelligent Voice’s superior technology to our Government clients within our secure FedRAMP environment. With Intelligent Voice, our clients now have the ability to manage audio files throughout the entire discovery process, from ingestion through to production, including the ability to make redactions of both text and media, in a single secure platform.

Manoj Nayee

Managing Director

Boston is pleased to continue partnering with Intelligent Voice, a leading innovator in speech recognition solutions. Our partnership began in 2012 via access to Boston Labs, providing early access to NVIDIA Tesla GPUs to develop their AI models. Intelligent Voice has been developing an array of innovative solutions on leading-edge Boston GPU optimised systems to convert multiple audio streams to text in real time.

The Rt Hon Dr Gregory Clark MP

Secretary of State for Business, Energy & Industrial Strategy - Her Majesty's Government

We are combining our unique heritage in AI with our world beating professional services to put the UK at the forefront of these cutting-edge technologies, and their application. We want to ensure businesses benefit from the application of AI tackling fraudulent claims.

Phil Fry

VP Product Strategy, Verint Financial Compliance

Our partnership with Intelligent Voice has enabled us to provide our customers with a best-of-breed financial compliance platform that solves the challenge of unstructured data monitoring and can oversee all communication channels of the modern user. We value this partnership as Intelligent Voice brings unparalleled expertise in voice and analysis solutions, helping Verint solve the compliance challenges of world-class financial institutions around the globe.

Marianna Vintiadis

Co-Founder & CEO, 36Brains

Due to our highly technological nature, we are always looking for innovative solutions to reduce investigation time as well as improve output and results. The partnership with Intelligent Voice allowed us to transcribe thousands of hours of conversation in different languages at breakneck speed, an amazing feat that demonstrates just one of the capabilities of this new technological trajectory.

Hal Brooks

CEO, HaystackID

By partnering with Intelligent Voice, HaystackID can provide a full end-to-end audio discovery process in Relativity. Combining Intelligent Voice’s optimized voice retrieval and accelerated audio review with Relativity’s conceptual analytics and visualization capabilities has enabled HaystackID to deliver successful outcomes for complex, time-sensitive matters for some of the largest financial and banking institutions.

Unparalleled Call Insights on the Support ticket

Sentiment analysis, developed with UK government backing specifically for how people talk rather than how they type, is applied to both the caller and agent or agents as the call progresses.

Accurate transcription with sentence punctuation is speaker separated between caller and agent(s) with a new line for each speaker turn.

An AI-generated narrative summary is provided of the call progression, with call duration shown to provide a sense of pacing.

Applies to all inbound and outbound calls for a subscribed Talk Agent with no changes to their workflow.

Insights available to all Zendesk Support users, whether a subscribed Talk Agents or not, as all Zendesk Support users can see the Speaker Sentiment Analysis, Gen AI Narrative Summary and Speaker Separated Transcription.

Clear, competitive pricing with complete subscription flexibility

15 USD per subscribed Talk Agent per month from month two onwards.

Addition and removal of Talk Agents under your own control in Zendesk, with any partial Agent months pro-rata’d.

No minimum number of subscribed Talk Agents, right down to zero Agents at zero cost for any closed season

Try before you buy

Free 30-day trial, with no limit of subscribed Talk Agents or call volumes, retained as your first month free should you choose to proceed.

Trial can be ended at any time by you either inside Zendesk or by notifying us.

Explore the App

I'd like to teach the world..

Intelligent Voice is fully trainable to understand how you and your customers speak quickly. Our “QuickTrain” methodology lets you add context-specific language in a matter of minutes. And best of all, it is available in 30 languages and dialects. Using our “SmartTranscript” outputs, you can let your customers “see” their audio as well as listen to it.
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