Introduction

1.1 These terms and conditions (the, “Agreement”) shall govern your use of our services (“Services“), which may include audio transcription, redaction, text analysis, biometric search or authentication.

1.2 By using our Services, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our Services.

1.3 If you register with our Services, submit any material to our Services or use any of our Services, we will ask you to expressly agree to these terms and conditions.

1.4 You must be a corporation or, if a natural person, be at least 18 years of age to use our Services; by using our Services or agreeing to these terms and conditions, you warrant and represent to us that you are a bona fide corporation or at least 18 years of age.

1.5 Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy and cookies policy, available here.

Copyright notice

2.1 Copyright (c) 2017-2023 Intelligent Voice Limited.

2.2 Subject to the express provisions of these terms and conditions:

(a) we, together with our licensors, own and control all the copyright and other intellectual property rights in our Services and the material on our Services; and

(b) all the copyright and other intellectual property rights in our Services and the material on our Services are reserved.

Licence to use Services

3.1 You may:

(a) view pages from our website in a web browser;

(b) download pages from our website for caching in a web browser;

(c) print pages from our website;

(d) stream audio and video files from our Services; and

(e) use our Services by means of a web browser or via an API or authorised third party application,

subject to the other provisions of these terms and conditions.

3.2 Except as expressly permitted by Section 3.1 or the other provisions of these terms and conditions, you must not download any material from our Services or save any such material to your computer.

3.3 You may only use our Services for your own business purposes, which may include the provision of services to your customers, and you must not use our Services for any other purposes.

3.4 Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our Services.

3.5 Unless you own or control the relevant rights in the material, you must not:

(a) republish material from our Services (including republication on another Services);

(b) sell, rent or sub-license material from our Services;

(c) show any material from our Services in public;

(d) exploit material from our Services for a commercial purpose; or

(e) redistribute material from our Services.

3.6 We reserve the right to restrict access to areas of our Services, or indeed our whole Services, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our Services.

3.7 Additional licence terms for the use of the Relativity Plugin Media Player can be found here

Acceptable use

4.1 You must not:

(a) use our Services in any way or take any action that causes, or may cause, damage to the Services or impairment of the performance, availability or accessibility of the Services;

(b) use our Services in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

(c) use our Services to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

(d) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our Services without our express written consent;

(e) access or otherwise interact with our Services using any robot, spider or other automated means, except for the purpose of search engine indexing;

(f) violate the directives set out in the robots.txt file for our Services; or

(g) use data collected from our Services for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).

4.2 You must not use data collected from our Services to contact individuals, companies or other persons or entities.

4.3 You must ensure that all the information you supply to us through our Services, or in relation to our Services, is true, accurate, current, complete and non-misleading.

5. Use on behalf of organisation

5.1 If you use our Services or expressly agree to these terms and conditions in the course of a business or other organisational project, then by so doing you bind both:

(a) yourself; and

(b) the person, company or other legal entity that operates that business or organisational project,

to these terms and conditions, and in these circumstances references to “you” in these terms and conditions are to both the individual user and the relevant person, company or legal entity, unless the context requires otherwise

Registration and accounts

6.1 To be eligible for an account on our Services under this Section 6, you must be resident or situated in a country not subject to US, UK or UN sanctions.

6.2 You may be asked to register for an account with our Services by completing and submitting the account registration form on our Services, and clicking on the verification link in the email that the Services will send to you.

6.3 You must not allow any other person to use your account to access the Services.

6.4 You must notify us in writing immediately if you become aware of any unauthorised use of your account.

6.5 You must not use any other person’s account to access the Services, unless you have that person’s express permission to do so.

7. User login details

7.1 If you register for an account with our Services, you may be asked to choose a user ID and password.

7.2 Your user ID must not be liable to mislead and must comply with the content rules set out in Section 13; you must not use your account or user ID for or in connection with the impersonation of any person.

7.3 You must keep your password confidential.

7.4 You must notify us in writing immediately if you become aware of any disclosure of your password.

7.5 You are responsible for any activity on our Services arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.

Cancellation and suspension of account

8.1 We may:

(a) edit your account details;

(b) temporarily suspend your account; and/or

(c) cancel your account,

at any time in our sole discretion, providing that if we cancel any services you have paid for and you have not breached these terms and conditions, you will be entitled to a refund of any amounts paid to us in respect of those services that were to be provided by us to you after the date of such cancellation; we will give you reasonable written notice of any cancellation under this Section 8.1.

8.2 You may cancel your account on our Services using your account control panel on the Services or via such other method as may be appropriate (e.g. if the subscription payment is managed by a third party.) You will not be entitled to any refund if you cancel your account in accordance with this Section 8.2.

Subscriptions

9.1 To become a subscriber to our Services, you must pay the applicable subscription after you have registered for an account with our Services. We will send you an acknowledgement of your order. The contract between us for the supply of the Services shall come into force upon the issue of the order acknowledgement.

9.2 For so long as your account and subscription remain active in accordance with these terms and conditions, you will benefit from the features specified on our Services in relation to your subscription type.

9.3 We may from time to time vary the benefits associated with a subscription by giving you written notice of the variation, providing that, if in our reasonable opinion such a variation results in a substantial loss of value or functionality, you shall have the right to cancel your subscription, and we will refund to you any amounts paid to us in respect of any period of subscription after the date of such cancellation. As far as possible, we will give as much notice as is reasonable possible

9.4 At the end of any period of subscription for which you have paid, and subject to the other provisions of these terms and conditions, your subscription will terminate unless renewed per mutual agreement by the parties.

Fees

10.1 The fees in respect of our Services will be as set out on our website or can be obtained on application

10.2 All amounts stated in these terms and conditions or on our Services are stated exclusive of VAT and any other purchase taxes.

10.3 You must pay to us the fees in respect of our Services in advance, in cleared funds, in accordance with any instructions given in relation to our Services, unless otherwise agreed.  We may appoint an agent or third party to collect fees on our behalf. 

10.4 We may vary fees from time to time by posting new fees on our website, or by notifying you directly, but this will not affect fees for services that have been previously paid.

10.5 If you dispute any payment made to us, you must contact us immediately and provide full details of your claim.

10.6 If you make an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within 7 days following the date of our written request:

(a) an amount equal to the amount of the charge-back;

(b) all third party expenses incurred by us in relation to the charge-back (including charges made by our or your bank or payment processor or card issuer);

(c) an administration fee of GBP 25.00 including VAT; and

(d) all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this Section 10.6 (including without limitation legal fees and debt collection fees),

and for the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back for the purposes of this Section 10.6.

10.7 If you owe us any amount under or relating to these terms and conditions, we may suspend or withdraw the provision of services to you.

10.8 We may at any time set off any amount that you owe to us against any amount that we owe to you, by sending you written notice of the set-off.

10.9 We may from time to time give free trial access to our Services.  You may only obtain a free trial once with respect to any of our Services, and you agree that if you exceed the limits set out in free trial, or if you claim multiple free trials without authorization, you agree to pay for any of our Services at the then-current rate.

Distance contracts: cancellation right

11.1 This Section 11 applies if and only if you offer to contract with us, or contract with us, as a consumer – that is, as an individual acting wholly or mainly outside your trade, business, craft or profession.

11.2 You may withdraw an offer to enter into a contract with us through our Services, or cancel a contract entered into with us through our Services, at any time within the period:

(a) beginning upon the submission of your offer; and

(b) ending at the end of 14 days after the day on which the contract is entered into,

subject to Section 11.3. You do not have to give any reason for your withdrawal or cancellation.

11.3 You agree that we may begin the provision of services before the expiry of the period referred to in Section 11.2, and you acknowledge that, if we do begin the provision of services before the end of that period, then:

(a) if the services are fully performed, you will lose the right to cancel referred to in Section 11.2;

(b) if the services are partially performed at the time of cancellation, you must pay to us an amount proportional to the services supplied or we may deduct such amount from any refund due to you in accordance with this Section 11.

11.4 In order to withdraw an offer to contract or cancel a contract on the basis described in this Section 11, you must inform us of your decision to withdraw or cancel (as the case may be). You may inform us by means of any clear statement setting out the decision. In the case of cancellation, you may inform us using the cancellation form that we will make available to you. To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of the right to cancel before the cancellation period has expired.

11.5 If you withdraw an offer to contract, or cancel a contract, on the basis described in this Section 11, you will receive a full refund of any amount you paid to us in respect of the offer or contract, except as specified in this Section 11.

11.6 We will refund money using the same method used to make the payment, unless you have expressly agreed otherwise. In any case, you will not incur any fees as a result of the refund.

11.7 We will process the refund due to you as a result of a cancellation on the basis described in this Section 11 without undue delay and, in any case, within the period of 14 days after the day on which we are informed of the cancellation.

Your content: licence

12.1 In these terms and conditions, “your content” means all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our Services for storage or publication on, processing by, or transmission via, our Services or that you request we gather from you to perform the Services.

12.2 You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media solely to the extent that it is reasonably necessary to perform the Services under this Agreement, and in any event always subject to our obligations of confidentiality listed below.

12.3 You may edit your content to the extent permitted using any editing functionality that may be made available on our Services.

12.4 We reserve the right to delete your content at any time where it is reasonably necessary for the performance of the Services

12.5 Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content.

Your content: rules

13.1 You warrant and represent that your content will comply with these terms and conditions.

13.2 Your content must not be illegal or unlawful, must not infringe any person’s legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).

13.3 Your content, and the use of your content by us in accordance with these terms and conditions, must not:

(a) be libellous or maliciously false;

(b) be obscene or indecent;

(c) infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;

(d) infringe any right of confidence, right of privacy or right under data protection legislation;

(e) constitute negligent advice or contain any negligent statement;

(f) constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of criminal activity;

(g) be in contempt of any court, or in breach of any court order;

(h) be in breach of racial or religious hatred or discrimination legislation;

(i) be blasphemous;

(j) be in breach of official secrets legislation;

(k) be in breach of any contractual obligation owed to any person;

(l) depict violence in an explicit, graphic or gratuitous manner;

(m) be pornographic, lewd, suggestive or sexually explicit;

(n) be untrue, false, inaccurate or misleading;

(o) consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;

(p) constitute spam;

(q) be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory; or

(r) cause annoyance, inconvenience or needless anxiety to any person.

Our confidentiality obligations

We agree to:

(a) keep your confidential information (including but not limited to your content) strictly confidential;

(b) not disclose your confidential information to any person without your prior written consent, and then only under conditions of no less onerous than those contained in this Agreement;

(c) use the same degree of care to protect the confidentiality of your confidential information as we use to protect our own confidential information of a similar nature, being at least a reasonable degree of care;

(d) act in good faith at all times in relation to your confidential information.

14.2 Notwithstanding Clause 14.1, we may disclose your confidential information to our officers, employees, professional advisers, insurers, agents and subcontractors who have a need to access your confidential information for the performance of their work with respect to this Agreement and who are bound by a written agreement or professional obligation to protect the confidentiality of your confidential information.

14.3 This Clause 14 imposes no obligations upon us with respect to your confidential information that:

(a) is known to us before disclosure under this Agreement and is not subject to any other obligation of confidentiality;

(b) is or becomes publicly known through no act or default of ourselves; or

(c) is obtained by us from a third party in circumstances where we have no reason to believe that there has been a breach of an obligation of confidentiality.

14.4 The restrictions in this Clause 14 do not apply to the extent that your confidential information is required to be disclosed by any law or regulation, by any judicial or governmental order or request, or pursuant to disclosure

requirements relating to the listing of the stock of ourselves on any recognised stock exchange.

14.5 The provisions of this Clause 14 shall continue in force for a period of 5 years following the termination of this Agreement, at the end of which period they will cease to have effect.

Data protection

15.1 We both shall comply with the relevant data protection laws with respect to the processing of personal data.  In accordance with its obligations under the Payment Card Industry Data Security Standard (“PCI DSS”) and under this Agreement, we acknowledge our responsibility for securing cardholder data, and we represent, warrant and covenant that we comply, and will continue to comply through the term of the Agreement, with PCI DSS, all rules and regulations established by the payment card brands and amended from time to time, and all other security protocols, advisories, standards, and guidelines required by the payment card brands (collectively, the “PCI Security Standards”).   We will store and use any data captured or collected under this Agreement in strict accordance with the PCI Security Standards and applicable federal, state, and local law and regulations, including, subject to the licenses and restrictions hereunder, the use of tokens, encryption, aggregation, and anonymization.  We will maintain, and will provide upon request, a current attestation of compliance by a qualified security assessor certified by the PCI Security Standards Council.

15.2 You warrant to us that you have the legal right to disclose all personal data that you do in fact disclose to us under or in connection with this Agreement.

15.3 We shall only hold personal data for as long as is required to perform the Services.

15.4 We shall only process personal data during the term and for not more than 30 days following the end of the term, subject to the other provisions of this Clause 15.

15.5 We shall only process personal data on the documented instructions from yourself (including with regard to transfers of your personal data to any place outside the European Economic Area), as set out in this Agreement or any other document agreed by us in writing. All data is currently processed in the United States, unless otherwise specifically agreed between the parties

15.6 Notwithstanding any other provision of this Agreement, we may process personal data if and to the extent that we are required to do so by applicable law. In such a case, we shall inform you of the legal requirement before processing, unless that law prohibits such information on important grounds of public interest.

15.7 We shall ensure that persons authorised to process personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.

15.8 We shall both implement appropriate technical and organisational measures to ensure an appropriate level of security for the personal data in a manner that is at least equal to prevailing industry standards and which provide appropriate technical and organizational safeguards against accidental or unlawful destruction, loss, alteration, or unauthorized disclosure or access of your confidential information.  Without limiting the generality of the foregoing, we will take reasonable and appropriate measures to secure and defend our location and equipment against “hackers” and others who may seek, without authorization, to modify or access our systems or the information found therein.  We will immediately  report to you orally and in writing with confirmation of receipt any breaches or suspected breaches of security or unauthorized access in a timely manner and deliver to you a root cause assessment and future incident mitigation plan with regard to any breach of security or unauthorized access.

15.9 We must not engage any third party to process your personal data without your prior specific or general written authorisation.

15.10 We shall, insofar as possible and taking into account the nature of the processing, take appropriate technical and organisational measures to assist you with the fulfilment of your obligation to respond to requests exercising a data subject’s rights under the data protection laws.

15.11 We shall assist you in ensuring compliance with the obligations relating to the security of processing of personal data, the notification of personal data breaches to the supervisory authority, the communication of personal data breaches to the data subject, data protection impact assessments and prior consultation in relation to high-risk processing under relevant data protection laws.

15.12 We shall make available to the you all information necessary to demonstrate our compliance of obligations under this Clause 15 and relevant data protection laws.

15.13 We shall, at your choice, delete or return all of your personal data to the you after the provision of services relating to the processing, and shall delete existing copies save to the extent that applicable law requires storage of the relevant personal data.

15.14 We shall allow for and contribute to audits, including inspections, conducted by you or another auditor mandated by you in respect of the compliance of the Provider’s processing of personal data with relevant data protection laws and this Clause 15. We may charge you at its standard time-based charging rates for any work performed by us at your request pursuant to this Clause 15.14.

15.15 If any changes or prospective changes to relevant data protection laws result or will result in one or both parties not complying with those data protection laws in relation to processing of personal data carried out under this Agreement, then we both shall use our best endeavours promptly to agree such variations to this Agreement as may be necessary to remedy such non-compliance.

Report abuse

16.1 If you learn of any unlawful material or activity on our Services, or any material or activity that breaches these terms and conditions, please let us know.

16.2 You can let us know about any such material or activity by email or using our abuse reporting form.

Limited warranties

17.1 We do not warrant or represent:

(a) the completeness or accuracy of the information generated by our Services; or

(b) that the Services will be or remain available.

17.2 We reserve the right to discontinue or alter any or all of our Services, and to stop publishing our Services, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any Services, or if we stop publishing the Services.

17.3 To the maximum extent permitted by applicable law and subject to Section 17.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our Services and the use of our Services.

Limitations and exclusions of liability

18.1 Nothing in these terms and conditions will:

(a) limit or exclude any liability for death or personal injury resulting from negligence;

(b) limit or exclude any liability for fraud or fraudulent misrepresentation;

(c) limit or exclude any liability for a party’s respective indemnification obligations;

(d) limit or exclude any liability for breach of a party’s confidentiality obligations;

(e) limit any liabilities in any way that is not permitted under applicable law; or

(f) exclude any liabilities that may not be excluded under applicable law,

and, if you are a consumer, your statutory rights will not be excluded or limited by these terms and conditions, except to the extent permitted by law.

18.2 The limitations and exclusions of liability set out in this Section 18 and elsewhere in these terms and conditions:

(a) are subject to Section 18.1; and

(b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.

18.3 To the extent that our Services and the information and services on our Services are provided free of charge, we will not be liable for any loss or damage of any nature.

18.4 Neither party will be liable to the other party in respect of any losses arising out of any event or events beyond its reasonable control.

18.5 Neither party will be liable to the other party in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

18.6 Neither party will be liable to the other party in respect of any loss or corruption of any data, database or software, providing that if you contract with us under these terms and conditions as a consumer, this Section 18.6 shall not apply.

18.7 Neither party will be liable to the other party in respect of any special, indirect or consequential loss or damage, providing that if you contract with us under these terms and conditions as a consumer, this Section 18.7 shall not apply.

18.8 Each party accepts that it has an interest in limiting the personal liability of its officers and employees and, having regard to that interest, such party agrees that it will not bring any claim personally against the other party’s officers or employees in respect of any losses it suffers directly attributable to the Services or these terms and conditions and not arising from or connected to actions of the other party’s officers or employees (this will not, of course, limit or exclude the liability of the respective entity itself for the acts and omissions of its officers and employees).

18.9 Each party’s aggregate liability to the other party in respect of any cause of action arising from this Agreement shall not exceed the greater of the total amount paid and payable to us under the contract during the 12 month period prior to the event giving rise to the claim.

Indemnity

19.1 You hereby agree to indemnify us, and undertake to keep us indemnified, against any and all losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute) incurred or suffered by us and arising directly or indirectly out of your use of our Services not in accordance with the Agreement or any breach by you of any provision of these terms and conditions.

19.1 We hereby agree to indemnify you, and undertake to keep you indemnified, against any and all losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by you to a third party in settlement of a claim or dispute) incurred or suffered by you and arising directly or indirectly out of a claim that the Services infringes any patent, copyright, trade secret or other proprietary right of the third party or any breach by us of any provision of these terms and conditions.

Breaches of these terms and conditions

20.1 Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:

(a) send you one or more formal warnings;

(b) temporarily suspend your access to our Services;

(c) permanently prohibit you from accessing our Services;

(d) block computers using your IP address from accessing our Services;

(e) contact any or all of your internet service providers and request that they block your access to our Services;

(f) commence legal action against you, whether for breach of contract or otherwise; and/or

(g) suspend or delete your account on our Services.

20.2 Where we suspend or prohibit or block your access to our Services or a part of our Services, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).

Third party Services

21.1 Should our Services includes hyperlinks to other services owned and operated by third parties; such hyperlinks are not recommendations.

21.2 We have no control over third party services and their contents, and subject to Section 21.1 we accept no responsibility for them or for any loss or damage that may arise from your use of them.

21.3 To support delivery of our Services we (or an affilate or connected company, including Myna Limited) may engage and use data processors with access to certain Customer data (individually, a “Subprocessor”). This page provides important information about the identity, location and role of each Subprocessor

21.4 We currently use third-party Subprocessors to provide infrastructure services and to help us provide customer support and email notifications.

21.5 Infrastructure Subprocessors

We may use the following Subprocessors to host customer data or provide other infrastructure that helps with delivery of our Services:

21.6 Other Subprocessors

We may use the following Subprocessors to perform other Service functions:

21.7 Intelligent Voice Affiliates

Depending on the geographic location of a Customer or their Authorised Users and the nature of the Services provided, we may also engage one or more of our affilates or connected companies, , including Myna Limited, as Subprocessors to deliver some or all of the Services provided to a Customer

21.8 Updates

As our business grows and evolves, the Subprocessors we engage may also change. We will endeavour to provide the owner of the Customer’s account with notice of any new Subprocessors to the extent required under these terms and conditions, along with posting such updates here. Please check here regularly for updates.

Trade marks

22.1 Intelligent Voice®, SmartTranscript® and IVNOTE™, our logos and our other registered and unregistered trade marks are trade marks belonging to us; we give no permission for the use of these trade marks, and such use may constitute an infringement of our rights.

22.2 The third party registered and unregistered trade marks or service marks on our Services are the property of their respective owners and, unless stated otherwise in these terms and conditions, we do not endorse and are not affiliated with any of the holders of any such rights and as such we cannot grant any license to exercise such rights.

Variation

23.1 These terms and conditions may only be amended upon a written amendment by the parties. We will notify you of any change in these terms and conditions, and you will be deemed to have accepted such change if you continue to use the Services.

23.3 If you are a consumer and you have purchased any of our Services and there subsists a contract under these terms and conditions in respect of those Services, we will ask for your express agreement to any revision of that contract. We may make such revisions only for the purposes of reflecting changes to applicable law, the technology we use to provide the services and/or our internal business processes. We will give you at least 30 days’ prior written notice of any revision. If you do not give your express agreement to the revised terms and conditions within that period, the contract between us shall be automatically terminated and you will be entitled to a refund of any amounts paid to us in respect of Services that were to be provided by us to you after the date of such termination.

Assignment

24.1 Neither party assign, transfer, sub-contract or otherwise deal with its rights and/or obligations under these terms and conditions without the other party’s prior written consent – providing, if you are a consumer, that such action does not serve to reduce the guarantees benefiting you under these terms and conditions.  Any such successor entity shall agree in writing to be bound by the terms of this Agreement.

24.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

Severability

25.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

25.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Third party rights

26.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.

26.2 The exercise of the parties’ rights under a contract under these terms and conditions is not subject to the consent of any third party.

Entire agreement

27.1 Subject to Section 18.1, these terms and conditions, together with our privacy and cookies policy, shall constitute the entire agreement between you and us in relation to your use of our Services and shall supersede all previous agreements between you and us in relation to your use of our Services.

Law and jurisdiction

28.1 These terms and conditions shall be governed by and construed in accordance with English law.

28.2 Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.

Statutory and regulatory disclosures

29.1 We will not file a copy of these terms and conditions specifically in relation to each user or customer and, if we update these terms and conditions, the version to which you originally agreed will no longer be available on our Services. We recommend that you consider saving a copy of these terms and conditions for future reference.

29.2 These terms and conditions are available in the English language only.

29.7 Our VAT number is GB553835524

Our details

30.1 The Services is owned and operated by Intelligent Voice Limited

30.2 We are registered in England and Wales under registration number 02353541, and our registered office is at 30-33 Minories, London, EC3N 1DD, UK 

30.3 You can contact us:

(a) by post, using the postal address given above;

(b) using our website contact form;

(c) by telephone, on the contact number published on our website from time to time; or

(d) by email, using the email address published on our website from time to time.

Last Update: 19.04.2023